Something wrong? Start here.

Find your situation

You have an appointment somewhere and something is wrong

Ring the business. They have your appointment in front of them and can move it in seconds. We cannot change a booking on a business’s behalf, and would not want to.

You booked without an account and cannot find your link

Your confirmation email has a personal link to move or cancel that appointment. Links expire a couple of days after the appointment. If you cannot find the email, ring the business — your booking is in their diary either way.

You run a business and something is broken

Get in touch below and say what you were doing and what happened. Carl reads these.

You have forgotten your password

Use forgotten password and give the address you sign in with. Email is not switched on yet, so today the reset link will not reach your inbox — the page says so rather than leaving you waiting. Get in touch below and we will get you back in. Your existing password keeps working until a new one is chosen.

You want to stop using Bexus Booking

Get in touch and we will arrange it with you. There is no minimum term, no notice period and no cancellation fee on a founding place, and nothing to cancel with a card because nothing takes one.
You do not have to ask us for your records. Your customers and addresses, your round and your bookings each download as a spreadsheet from your own Plan and billing screen, and those downloads keep working if an account is ever suspended or closed. You should not have to leave your own records behind to leave, and you should not have to ask permission for them either.

You want a copy of your data, or want it deleted

If it is about an appointment, ask the business first — they are the controller of it. If you run a business here, your own records download from your Plan and billing screen without asking anybody. Otherwise get in touch below. Deletion remains an assisted request: a person carries it out, because it is the one thing that cannot be undone. Tell us what you need and we will agree how and when. The privacy notice sets out what we hold and what you can ask for.

You have found a security problem

Please tell us before telling anybody else, and please do not test it against a real business’s data. We will not pursue anybody who reports a genuine finding in good faith and gives us a reasonable chance to fix it.

Getting in touch

Email hello@bexusbooking.com. Say what you were doing, what you expected and what happened instead — and if it is about a business, which business.

There is no ticket system. Messages are reviewed personally, and urgent account or security problems are prioritised. No guaranteed response time is currently offered — the founding-beta terms say so plainly.

The legal documents

• Terms of service — what a business is agreeing to.
• Privacy notice — what is held, why, and for how long.
• Cookies and storage — every one of them, named.
• Founding-beta terms — what a founding place is and is not.
• Data processing agreement — controller and processor responsibilities.